A spokesperson for Chili’s Grill & Bar in Sherman said a recent viral social media post that shows an insect crawling on a piece of meat “does not reflect” the restaurant’s “food quality and safety standards.”

The Facebook post, which was made by a Sherman woman Wednesday afternoon, had been shared more than 2,500 times by Thursday evening. A manager at the Chili’s in Sherman refused to answer many questions about the post, but did say the bug was “a caterpillar.”

The manager then gave the Herald Democrat the chain’s corporate phone number to seek comment.

“We sincerely regret that our valued Guests had this experience yesterday,” a Chili’s Grill & Bar spokesperson said in a written statement emailed to the Herald Democrat Thursday. “We quickly reached out and had the opportunity to speak with them to make this right because the health and safety of our Guests is our top priority. We are actively looking into this Guest’s experience to understand what happened, because this situation does not reflect our strict adherence to food quality and safety standards, or our promise of making our Guests feel special.”

Chili’s Director of Operations Kent Taylor, who was at the Sherman location Thursday, also referred the Herald Democrat to corporate after giving a short statement.

“The health and safety of our guest is absolutely the most important thing,” Taylor said. “We are aware of this situation and we are seeking to understand what happened.”

Grayson County Health Department sanitarian Jeff Lillis said Thursday the department had not received any sort of complaint about the incident, to his knowledge.

“If we hear from the complainant, we will definitely follow-up with a complaint investigation,” Lillis said in an email. “We respond to complaints when an individual contacts us with a complaint, instead of acting on hearsay and rumors. Typically, an inspector will visit the establishment and perform an inspection of the area in question. The complainant’s name and information is protected and we are not allowed to share that information with owners/managers of the establishment.”

In a comment on her original post, the woman who uploaded the picture and video said she was told Chili’s would “send some gift cards” and its representatives had “never heard of this happening” before. The woman also said she was told she wouldn’t have to use the gift cards at the Sherman location.

Chili’s corporate parent, Brinker International Inc., operates more than 1,600 restaurants around the world, including the Maggiano’s Little Italy chain.