Many people dread having to deal with vehicle registration each year, with the long lines, sterile, uncomfortable counters and glass separating workers from visitors. However, Grayson County Tax Assessor Collector Bruce Stidham said he hopes changes in the department can alleviate those concerns.

Many people dread having to deal with vehicle registration each year, with the long lines, sterile, uncomfortable counters and glass separating workers from visitors. However, Grayson County Tax Assessor Collector Bruce Stidham said he hopes changes in the department can alleviate those concerns.


In the second phase of renovations at the Tax Assessor’s Office in the Grayson County Courthouse, the Vehicle Registration Department has been redesigned to make the process more comfortable and welcoming.


The $68,000 renovation project, which was paid for using funds from the permanent building fund, began in late October, with the renovation of the tax assessor’s office. The second phase started on Nov. 7 and was completed in time for the office to be reopened on Nov. 13. No additional renovations are planned for the office.


Gone is the long counter topped with a glass window that divided the room. It has been replaced by individual desks and work spaces in natural, earth tones. The workstations and desks were built locally, said Stidham.


The project met slight delays during renovation due to confusion involving computer terminals and connections that needed to be disconnected and reconnected by representatives of the state of Texas. However, the project was still able to be completed in time for reopening.


"We tried to have as little disruptions as possible," said Stidham. During the renovations of the tax office, Stidham volunteered his personal office for use in serving residents with tax advice.


The idea for the more individualized approach came from a visit to the Williamson County office in Round Rock.


"It was a much more welcoming feeling, walking into those offices," said Stidham.


In addition to making the process more individualized, the renovation and moving of desks also created more workspace for employees, said Stidham.


So far, the changes have been met with praise, said Stidham.


"Everyone has been very positive," he said. "I think people find it more welcoming."


In another recent move to increase convenience in the process of vehicle registration, the Grayson Commissioners Court voted to allow residents to purchase vehicle registration stickers at Kroger food stores in Sherman and Denison, allowing residents to purchase stickers at hours the tax office is not open.


"It is about providing convenience for our taxpayers," said Stidham.