Officials with AT&T will hold a open forum Saturday to discuss coverage and reception issues facing customers in downtown Denison. Previously, city officials have said customers have voiced concerns and complaints regarding service since an area tower was vandalized and destroyed in 2015.
The meeting will be held from 9:30 a.m. to 11 a.m. on Saturday at the Denison SNAP Center.
“We want to hear from our customers, as well as share information about what has been done to improve the service in the Denison area,” Charles Bassett, AT&T lead public relations manager for North Texas, said in an emailed statement.
The concerns over AT&T cellphone service in Denison dates back to late 2015, when a tower servicing downtown Denison was vandalized and destroyed. Since the incident, customers have voiced concerns on service ranging from dropped calls to loss of service, particularly around the city’s main corridors.
“We’ve invested nearly $3.9 million in Denison alone between 2014 and 2016 and we reacted quickly when the cell tower was vandalized in November 2015 — erecting temporary poles within 24 hours and continuing to respond to our customers to improve service,” Bassett said. “We have seen improvement in the service in Denison and, as always, we continue to evaluate this and other communities for service upgrades and investment.”
Since the phone company instituted upgrades in the area, Bassett said network data has shown improvement in service in Denison. AT&T has also worked with state legislators on new laws regarding the theft of copper, he added.
This is the second time that AT&T has scheduled a public meeting to speak with customers in Denison. In September, officials with the city and the phone company scheduled a forum, but the event was postponed days later due to the damage AT&T sustained following Hurricanes Irma and Harvey.
“As a result of Hurricane Harvey and Hurricane Irma, our network experts are working diligently on recovery efforts in South Texas and the Southeast,” Bassett said. “For this reason, we rescheduled the previously planned event to this Saturday.”